Data Protection

RWE on Data Protection

We would like to thank you for your interest in our company. We respect your privacy and are committed to protecting it through our privacy practices as described in this Policy. For this purpose, we have taken technical and organizational measures to ensure that the relevant laws are observed. Below you will find out what information we collect and how we handle it.

For the here presented website content is responsible:

 

RWE Aktiengesellschaft
Altenessener Straße 35
45141 Essen
T +49(0)201-51790
F +49(0)201-51795005

E-Mail to RWE Aktiengesellschaft

Personal data

You decide whether or not you want to disclose your personal data to us, for example in the context of a registration, contact request or similar. We generally use your personal information to respond to your query, process your order, or provide you with access to specific information or offers.  

General information

As you visit our website or retrieve a file, information about this process is stored in a log file on our Web server. This information is not personally identifiable. We are therefore unable to trace which user accessed which data. This means that when a user accesses our website, data is automatically collected and stored that your browser transmits to us.

This includes:

  • the domain name of the website from the which you came
  • the pages you have visited on our website
  • names of the files retrieved
  • date and time of a retrieval
  • name of the Internet Service Provider
  • as well as operating system and browser version of your PC (if applicable)
  • Hostname of the accessing computer (IP address)
  • language settings 

This data is collected for security and statistical purposes and to optimise the quality of our website. These data are not allocated to specific persons and are not merged with other data sources. The data is stored for 6 months and then deleted. Your data is not disclosed to third parties. Merely through order of responsible national authorities we can be obligated in individual cases to publish personal data, if this should be necessary for averting danger, criminal prosecution or for other legally regulated reasons.

IP addresses

In order to allow you an anonymous use of our websites, we deliberately refrain from logging IP addresses. Your IP address will be pseudonymised by us before it is stored in our web server log file in a data protection-compliant procedure. The pseudonymised IP addresses are used by us, for example, to recognise and counteract attacks or to compile web statistics.

Web analysis and web optimization through cookies and tracking pixels

We use cookies and tracking technologies on our websites. These serve the purpose of optimising our websites, improving services and marketing our products. The technologies used and their functions are as follows.

When you visit one of our websites, we place information on your computer in the form of cookies, which we automatically recognise the next time you visit our site. Cookies are text files that are stored in the Internet browser on the user’s computer system. Whenever a user accesses a website, a cookie can be stored on the operating system of the user. That cookie contains a definitive series of characters which enables unique identification of that browser the next time it accesses the website.

The use of cookies helps us to offer you unrestricted use of our website. They allow us to make your visit to our site as convenient as possible. For instance, cookies enable us to adapt a website to your personal interests or store your user name to prevent you having to re-enter it every time you visit.

We also apply tracking pixels on our websites. Tracking pixels are small graphics on websites that enable log-in data to be recorded and analysed. When a user visits the website, these tracking pixels write information on the cookie file within the user’s browser. By using pixels, we are able to offer you targeted information and content.

On our websites, you have the option of viewing and editing our cookie and pixel settings here. However, please be aware that some technically essential cookies and pixels have to be used in order to maintain the functionality of our websites.

You will find an overview of the cookies and pixels used on our websites, the data processed in each case and the relevant recipients right here.

RWE uses cookies and pixels of the following categories:

Children

Children should not submit personal information to RWE websites without the consent of the parent or guardian. RWE encourages all parents and guardians to instruct their children in the safe and responsible use of personal data on the Internet. In any event, RWE will not knowingly collect, use, or otherwise disclose personally identifiable information about children in any way.

Security

RWE takes precautions to ensure the security of your personal information. Your data is conscientiously protected against loss, destruction, falsification, manipulation and unauthorized access or disclosure.

Links to other websites

The RWE websites contain links to other websites. As the provider of our websites, we are solely responsible for the content of our own online presence. From these own contents, the contents created by other providers are to be differentiated, for which we take no responsibility and do not adopt their contents. We have no control over the fact that the linked website operators comply with the relevant data protection regulations. This Privacy Policy does not apply to websites of other providers, even if they are accessed via links on the website. Therefore, please observe the respective provisions of the other providers for data protection. Therefore, we cannot assume any liability for these external contents. If you find a relevant violation, we thank you for your reference. We will then remove the link if necessary after examination.

Corporate appearances in social media (fan pages on Facebook, Twitter, Instagram etc.)

By representing of our company also via social media channels we intend to strengthen the ac-tive communication to you and offer you the possibility to inform yourself about our products and services.
It should be noted that processing of personal data in countries outside the European Union cannot be excluded in the context of these company appearances. This may entail the risk of a more difficult enforcement of rights, which represents a risk for the individual user.

In case of the visit of the corresponding company appearances, cookies are usually stored on your computer. These cookies record usage behavior and user interests. As a basic rule, the data obtained from these cookies are used for market research and advertising purposes, whereby, due to the usage behaviour, advertising is shown that presumably corresponds to the interests of the user, i.e. you. 
Furthermore, you may be asked by the operator of the respective social medium for permission to process your data.

Via the so-called "Insights" of Facebook pages, statistical data of different categories can be accessed by us via our Facebook page. These statistics are generated and made available by Facebook. As the operator, we have no influence on the generation and display of these statistics. We cannot deactivate this function or prevent the generation and processing of data. For a selectable period of time as well as for the categories fans, subscribers, persons reached and interacting persons, the following data is provided to us by Facebook in relation to our Facebook page:

Total number of page views, "like" information, page activities, post interactions, reach, video views, post reach, comments, shared content, responses, proportion of men and women, country and city origin, language, views and clicks in the shop, clicks on route planners, clicks on phone numbers. It also provides information about the Facebook groups linked to our Facebook page. Due to the constant development of Facebook, the availability and processing of data is changing, so we refer to the Facebook Privacy Policy (https://de-de.facebook.com/policy.php) for further details. We use this aggregate data to make our contributions and activities on our Facebook page more attractive to users. To this end, we have agreed with Facebook on the so-called "Page Insights Supplement" regarding the person responsible ("Page Insights Supplement").

We process your personal data on the basis of our legitimate interest in communication with you. Furthermore, you may be asked by the provider of the respective social medium for consent to the processing of your data.

We have no influence on the data and data processing processes collected by the provider of the respective medium, nor are we aware of the full extent of data collection, the purposes of processing, the storage periods. We also have no information on the deletion of the data collected by the respective provider. Accordingly, we would like to point out that the assertion of rights of persons concerned must be made against the provider, since only the provider ultimately has direct access to the data collected and can take appropriate measures and provide information. We must therefore forward enquiries addressed to us to the provider.

In case of further Information is needed with regard to the data processing processes, , please contact the provider directly:

Questions and Annotations

As a user of our website you have the right to receive information about your saved personal data and the reason of the data process in case any personal data is collected through the website. In case of personal data collection you can have your collected personal data corrected, blocked or deleted. For these purposes or if you have any questions or comments concerning the data privacy of RWE you are welcome to contact us under datenschutz@rwe.com.

You have the right to object at any time to the processing of your data on the basis of a balancing of interests or in the public interest if there are reasons for doing so which arise from your particular situation. This also applies to profiling based on this provision.

If you file an objection, we will no longer process your personal data unless we can prove imperative grounds for processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims.

The objection can be made without form and should be addressed as far as possible to:

RWE AG, Altenessener Str. 35, 45128 Essen, E-Mail ds-koordination.rwe@rwe.com

Furthermore, you have the right to complain to a supervisory authority. You are free to contact the competent supervisory authority of the State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (Postfach 20 04 44 in 40102 Düsseldorf) on data protection issues.

The further development of the Internet also affects our data protection strategy. Changes will be announced in good time on this page.



RWE Group 2018, Essen



Other legal information